Right to cancel and returns

The right to cancel or returns do not apply to our products due to their perishable nature. 

We take the greatest care over your order. If, despite our care, you should have any complaint about our products after receiving your order, the requests will be dealt with on a case by case basis.

In any case, the buyer undertakes to inspect the goods immediately upon receipt to ensure they are complete and in good condition. Any complaints about quality and completeness must be sent to Balik, succursale de Caviar House & Prunier (Suisse) SA immediately and at the latest within 24 hours after delivery, otherwise delivery will be deemed accepted. If you have a complaint, please send a photograph of the product and the black label immediately by email of fax.